Reviews

I appreciate David taking the time to reach out and address my concerns about my updated 3-star review, as well as his effort to make things right. An owner like him, who genuinely cares about customer feedback and satisfaction, will always earn my business. Thank you! I decided to call Riverside Heating and Air again because of the great service I received in the past. Unfortunately, this experience didn’t live up to my expectations. I started having issues with my upstairs heating—it wouldn’t stay on. I submitted a service request and received a call fairly quickly on a Sunday. Justin, the technician, informed me that there would be a $125 fee for a Sunday visit, which I agreed to, as long as he could diagnose the issue with my unit not staying on. After his evaluation, Justin said he had to shut off the gas due to a cracked heat exchanger (which I understand is a safety concern). However, when I asked why the system wasn’t staying on—the issue I called about—he wouldn’t provide an explanation, despite the fee I paid for a proper diagnosis. After he left, I also discovered that he had unplugged the wiring to my smart thermostat at the main unit, which seemed unrelated to the evaluation of the heat exchanger. I’m disappointed because I feel I didn’t receive a thorough evaluation of the problem I originally contacted them for. I cannot recommend Riverside Heating and Air Conditioning enough! From the moment I reached out, their service was nothing short of exceptional. David came out within minutes (yes, minutes!) of my inquiry about getting a new unit installed and provided a very reasonable quote on the spot. The installation process was handled by Matt, who was absolutely fantastic. His professionalism, attention to detail, and dedication to getting the job done right were impressive. The entire process was seamless, and I couldn’t be happier with the outcome. If you’re looking for prompt, reliable, and high-quality HVAC service, Riverside Heating and Air Conditioning is the way to go. Thank you, David and Matt, for your outstanding work!

Josh M. Is a great technician! Does a great job ensuring he diagnosis all potential issues and explains them very well. Josh M. goes above and beyond! Thanks Josh!

Excellent service. Very courteous and cleaned up. Ery well.

We appreciate every asect of this company. Our technician, Joshua, was on time for the appointment, explained to the problem to use and advised us of the next steps.

Riverside Heating and Air Conditioning saved me this summer. They were fast, courteous and professional. Clint had my AC working again in no time. Thank you so much! Thanks to Justin and Josh for helping me get my HVAC prepared for an upcoming winter storm. They fit me in their schedule, were early and did a thorough job. Thanks again!

Riverside did a great job installing two new HVAC units. Team was professional, and price beat the typical costs for similar units. I contacted them on Tuesday, and by Thursday the units were in place.

Josh came out and checked my Mini splits for me he did an amazing job and made sure to have both my heaters up and running before he left. He was very professional and was extremely helpful!

Michael Williams was such a pleasure to work with. He was there promptly and completed the repairs on my central air unit professionally and effectively. Thank you again!

I had my semi-annual servicing of my unit today. The technician was extremely professional and knowledgeable. Although my appointment was 2:00PM to 4:00PM, he called around 12:30 PM to see if he could come early. I agreed and he came around 1:30 PM. He did a through job of cleaning the unit and finding a copastor needing replacing.

I recently had the pleasure of working with Justin from Riverside Heating and Air, and I can't recommend him highly enough! From the moment he arrived, his professionalism and expertise were evident. He took the time to thoroughly assess my heating and air conditioning system, explaining everything in clear terms that I could understand. Justin was not only knowledgeable but also incredibly friendly and approachable. He answered all my questions with patience and provided valuable advice on maintaining my system for optimal performance. The service was prompt, and he completed the job efficiently without compromising on quality. What impressed me the most was Justin's commitment to customer satisfaction. He went above and beyond to ensure that everything was working perfectly before he left. If you're in need of HVAC services, I highly recommend reaching out to Riverside Heating and Air and asking for Justin. You won't be disappointed!

Great service! Came out quickly/same day to inspect my heater/furnace for the winter season.

The process was easy and Riverside heating and air gave the best prices in the area. Our tech Matt was efficient and professional. Overall wonderful experience

Great Service. Justin was able to help in a flash with the issue. I recommend this company to get the job done.

12/26/2024 I'm very with impressed by the service Justin provided today. He was very professional, prompt and courteous. His attention to detail plus knowledge of his craft is quite evident. I really appreciated him explaining every step he took to find cause of my heating unit not working. I most definitely will call Riverside should I need service in the future. Thank you Justin for your excellent customer service.

The entire team did a nice job. The estimator communicated timely as to his arrival, was very knowledgeable in the product and process. The estimate was delivered timely. I had a couple questions about the estimate and he responded promptly. The approval process was easy and the installers came out a When I needed them to. They were quick, polite and thorough and ensured everything was operating properly.

Justin the Technician was on time and did an excellent job of inspecting my total electric system and explained in detail what he had done. I would recommend Riverside for any heating and AC work.

Excellent service extremely happy. Very reasonable and extremely knowledgeable. Great price too! Highly revommended.

We had an AC unit that was damaged by Hurricane Helene. Due to the large scale of the storm damage, it was really difficult to get responses from companies about repairs. Riverside was helpful and attentive to the problem, plus they maintained good communication with us for scheduling and were great at dealing with our insurance. The replacement was reasonably priced (when a lot of other businesses were ramping up charges due to the storm) and only took a few hours to complete. A+ service!

Riversides team came to the rescue again. As always great work.

I have a annual service contract....this was the 2nd service on that contract. The company contacted me to schedule the service....very proactive...and easy to schedule service. The service window was scheduled for only 2.5 hours and the tech arrived within the first ~15 minutes of this window. He provided a heads up call that he was on the way and a call when he arrived. The tech, Michael, serviced 2 systems in an hour. Providing updates on status as he went. He also blew out the line for the system located in the attic.

My Technician, was Micheal he was professional, and very experienced at doing the work , I got furnace diagnosed, and repaired the same day. Would highly recommend. Thanks Micheal .AAA SERVICE . THIS COMPANY IS DEPENDABLE.

Riverside Heating and Air is outstanding! I've never had an unpleasant experience with them—their service and products are consistently exceptional.